| You must now know that musical instruments | | | | predicaments were not caused by you. The |
| constitute a class of very delicate appliances. You | | | | tortfeasor must work with your pace. Allowing |
| must have worked for days trying to make a | | | | them dictate to you may compel you waiting |
| choice on what will be best for you. You might | | | | indefinitely. Give them a list of option to select. |
| have become extremely excited about the arrival | | | | Make them know you relied on their credit |
| or imminent arrival of the device. You are | | | | worthiness. Tell them that failure on their part will |
| expecting a superior quality item, but your | | | | entail litigation. The truth is that no business will |
| delivery has arrived with some defects. What | | | | want to put its credibility tested in court. |
| becomes complicated is that the delivery agent | | | | If possible, get in touch with a legal counselor. He |
| only tells you he has been paid to deliver and can | | | | will make an appraisal on any terms and |
| do nothing more than that. The local | | | | agreement signed between you and the seller. |
| representative of the manufacturer may not be | | | | Legal terminologies may be difficult for you to |
| competent to solve your problems. Even when | | | | understand. You may realize that the terms of |
| you have been assured that your problems will be | | | | the contract were not fair. |
| solved, is it worthwhile waiting again, similar to | | | | If you have an agreement which entitled you to |
| what you have been doing? What is the price tag | | | | part payment on receiving the goods, decline to |
| associated with your patience, your worries and | | | | pay the balance until your queries have been |
| other mental and psychological stresses? When | | | | addressed. |
| such a situation occurs, relax and be calm. You | | | | Tell the manufacturer you are informing others, |
| may consider attempting the following | | | | maybe through the media, of their unreliability and |
| suggestions. | | | | that you intend in the future to select another |
| Your first option is to make the delivery agent | | | | manufacturer. He will never want this to occur. No |
| realize that the goods delivered are not in a good | | | | honest businessman will ever dream of such an |
| state. Then complain, preferably in writing, to the | | | | awful public relation. |
| local agent of the manufacturer or if possible to | | | | One of the best qualities realized by even the |
| the seller directly. List all particulars of defects. | | | | manufacturer is your personal composure. |
| Make sure that you do not attempt to 'manage' | | | | Completely take control of your emotions. Do not |
| using the devices in that defected state. State | | | | be ruled by intuition. Investigate on the possible |
| the objective of your complain without fear. What | | | | causes of these defects. Some are natural. While |
| do you want? Do you want a refund, a new set | | | | stating you objectives, you may even sympathize |
| of appliance, a repair or a replacement of the | | | | with the manufacturer. Tell him the two of you |
| defective items? Take a look at your locality. | | | | started together and you will not wish to make |
| There might be a consumer protection | | | | an awful publicity on him and that despite this |
| department from which you will seek advice. At | | | | incident, you still intent to continue good |
| times, it may pay to threaten the manufacturer | | | | relationship with him. You will be surprised that |
| or seller on a possible litigation. A prompt action | | | | your wonderful diplomacy will bring your good |
| might follow. | | | | results. |
| Next be unrelenting in your demands. Your | | | | |